Terms & Conditions

These Terms and Conditions explain how purchases, website use, and customer interactions are handled on Elqaire.com, operated by PIVOLTA ECOMMERCE LTD. Please read them before placing an order. By using the website, you agree to follow these terms.

Contact details
PIVOLTA ECOMMERCE LTD
Dardanelion, 3 BLOCK 1, Flat/Office 301, Ypsonas, 4193, Limassol, Cyprus
Website: Elqaire.com
Email: Support@Elqaire.com

1. About our store

Elqaire is an online retail website offering a changing selection of products for customers in supported regions. Some items may be fulfilled through external suppliers, warehousing partners, or logistics providers, which means packaging, dispatch location, and delivery times can vary by product.

2. Product information

We aim to keep product pages clear and helpful. Images, descriptions, measurements, colours, availability, and prices are provided for guidance and may be updated when supplier information changes. Small differences may occur between what appears on screen and the item received.

3. Placing an order

When you submit an order, you confirm that the details you provide are complete and accurate. An order confirmation does not always mean the order has been accepted or dispatched. We may contact you if an item is unavailable, payment cannot be verified, or additional information is needed.

4. Prices, payments, and checkout

The final amount payable will be shown during checkout. Prices may include or exclude taxes depending on the setup shown on the website. Shipping fees, if any, will be shown before payment is completed. Payments are handled by secure third-party payment providers, and we do not store full card information on our systems.

5. Order changes and cancellations

Please contact us quickly if you need to update an order. Because orders may be sent to fulfilment shortly after payment, we cannot guarantee that changes or cancellations can be made once processing has started.

6. Delivery

Delivery dates are estimates and depend on product availability, supplier processing, destination country, customs checks, courier performance, and local conditions. Our Delivery Policy provides more detail on shipping expectations and customer responsibilities.

7. Returns and refunds

Returns, damaged goods, incorrect items, and refund requests are handled under our Return and Refund Policy. Nothing in these terms is intended to reduce any consumer rights that apply under Cyprus or EU consumer law.

8. Acceptable website use

You agree to use the website in a lawful and respectful way. You must not try to interfere with the website, misuse checkout systems, submit false information, copy content without permission, or use the website for fraudulent activity.

9. Intellectual property

The text, page design, graphics, branding, and other content on Elqaire.com are owned by or licensed to PIVOLTA ECOMMERCE LTD, unless stated otherwise. You may not copy or reuse website material for commercial purposes without written permission.

10. Third-party services

We may rely on external services such as payment processors, hosting providers, couriers, fulfilment partners, analytics tools, and customer support systems. These services may operate under their own terms and privacy notices.

11. Liability

We do our best to provide a reliable shopping experience, but we cannot promise that the website will always be uninterrupted, error-free, or available at all times. To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control.

12. Updates to these terms

We may revise these terms when our business, website features, legal obligations, or service providers change. The version published on the website will be the current version.