Delivery Policy

This Delivery Policy outlines the terms and procedures applicable to orders placed through elqaire.com. The website is operated by PIVOLTA ECOMMERCE LTD.

1. Order Processing

After your payment has been successfully received, we will begin processing and preparing your order for fulfilment. Processing times may vary depending on product availability, supplier processing times, public holidays, order volumes, and the verification of delivery information.

Estimated processing time: 1–5 business days.

2. Estimated Delivery Time

Estimated delivery time: 7–20 business days.

The delivery timeframe provided is an estimate and should be used as a general guide. Actual delivery times may vary depending on the destination, courier and postal service performance, customs procedures, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.

3. Shipping Areas

We ship to the countries and regions that are available for selection during checkout. Certain products may not be eligible for delivery to specific locations due to supplier restrictions, shipping limitations, or applicable local laws and regulations.

Shipping Fees

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase. From time to time, promotional free-shipping offers may be available and may be subject to minimum purchase requirements, geographic restrictions, or other applicable conditions.

Tracking Information

Where tracking is available, tracking information will be provided to you by email or made available through your order page. Please note that tracking details may take several days to become active or update after an order has been dispatched. This can occur when a shipment is being transferred between fulfilment centres, postal networks, or third-party courier partners.

Split Shipments

Orders containing multiple products may occasionally be delivered in separate shipments. This may occur when products are fulfilled from different locations or by different fulfilment partners. In most circumstances, you will not incur additional shipping charges solely because your order is divided into multiple shipments.

Customs, Duties, and Import Fees

For international shipments, additional charges may be imposed by the destination country, including customs duties, import taxes, VAT, brokerage fees, or other local charges. Unless otherwise clearly stated at checkout, any such charges are the responsibility of the customer. These fees are determined by local authorities or service providers and are outside our control.

Incorrect or Incomplete Address

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. We cannot be held responsible for delivery delays, unsuccessful deliveries, returned parcels, or lost shipments resulting from incorrect or incomplete address details.

If you identify an error in your delivery information after placing an order, please contact us as soon as possible at support@elqaire.com. While we will make reasonable efforts to assist, we cannot guarantee that address changes can be made after an order has entered the fulfilment or shipping process.

Delayed or Missing Orders

If your order has not been delivered within the estimated delivery timeframe, please contact our support team and provide your order number. We will review the available tracking information and, where appropriate, communicate with the relevant fulfilment or courier partner to determine the status of your shipment and assist in resolving the issue.

Failed Delivery or Unclaimed Parcels

If a parcel is returned to us because delivery was refused, the address provided was incorrect or incomplete, or the parcel was not collected within the applicable collection period, reasonable shipping, return, or handling costs may be deducted from any applicable refund, unless otherwise required by applicable law.