Privacy Policy

This Privacy Policy explains how PIVOLTA ECOMMERCE LTD, the operator of Elqaire.com, collects and uses personal information when customers browse the website, place orders, contact support, or interact with our online services.

Contact details
PIVOLTA ECOMMERCE LTD
Dardanelion, 3 BLOCK 1, Flat/Office 301, Ypsonas, 4193, Limassol, Cyprus
Website: Elqaire.com
Email: support@elqaire.com

1. Information we may collect

The information we collect depends on how you use the website. For example, we may collect information when you create an order, complete checkout, ask for support, subscribe to updates, or browse our pages.

Name and contact details
Billing and delivery address
Order history and selected products
Payment confirmation information from our payment provider
Messages sent to customer support
IP address, device information, browser type, and website activity
Cookie preferences and marketing choices, where applicable

2. Why we use this information

We use customer information for practical business purposes connected with operating an online shop and supporting our customers.

To process, confirm, and deliver orders
To respond to questions and support requests
To handle returns, refunds, complaints, and delivery issues
To keep the website secure and prevent misuse or fraud
To improve product pages, checkout, and customer experience
To meet accounting, tax, legal, and regulatory duties
To send marketing only where we have a valid basis to do so

3. Legal basis for processing

Where GDPR applies, we rely on legal bases such as performance of a contract, legal obligation, legitimate interests, and consent. For example, order details are needed to fulfil a purchase, while optional marketing may rely on consent where required.

4. Who we share data with

We may share relevant information with selected third parties that help us run the store. These may include payment providers, hosting companies, fulfilment partners, delivery companies, email platforms, analytics providers, fraud-prevention tools, professional advisers, and public authorities where required.

5. International transfers

Some service providers or fulfilment partners may process information outside Cyprus or the European Economic Area. Where this happens and GDPR applies, we aim to use appropriate safeguards required by data protection law.

6. Cookies and similar technologies

Our website may use cookies to keep the site working, remember preferences, understand performance, and support marketing. Non-essential cookies should be used according to the consent choices shown on the website where legally required.

7. How long we keep information

We keep personal information only for as long as it is reasonably needed. Order and transaction records may be retained for legal, tax, accounting, warranty, dispute, or fraud-prevention reasons. Support messages may be kept to manage customer service history.

8. Your privacy rights

Depending on where you live and which law applies, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also withdraw consent where processing is based on consent.

9. Security

We use reasonable technical and organisational measures to protect personal information. No website or online transmission is completely risk-free, so customers should also take care when sharing information online.