Delivery Policy

This Delivery Policy explains how orders placed on Elqaire.com are processed and shipped. Because online retail fulfilment can involve different suppliers or logistics partners, delivery times may vary by item and destination.

Contact details
PIVOLTA ECOMMERCE LTD
Dardanelion, 3 BLOCK 1, Flat/Office 301, Ypsonas, 4193, Limassol, Cyprus
Website: Elqaire.com
Email: Support@Elqaire.com

1. Order processing

After payment is confirmed, the order is reviewed and prepared for fulfilment. Processing can be affected by product availability, supplier handling time, weekends, public holidays, address checks, or high seasonal order volumes.

Estimated processing time: [Insert processing timeframe, for example 1-5 business days].

2. Delivery estimates

Estimated delivery time: [Insert delivery timeframe, for example 7-20 business days].

Delivery estimates are not guaranteed. Customs checks, courier delays, weather, local holidays, remote-area delivery, or supplier delays may extend the delivery period.

3. Shipping regions

We currently ship to: [Insert supported countries or regions]. Product availability and delivery options may differ depending on destination.

4. Shipping costs

Shipping fees, if applicable, will be shown during checkout before payment is completed. Any promotional free-shipping offers will apply only under the conditions shown on the website.

5. Tracking information

When tracking is available, we will provide tracking details by email or through the order page. Tracking links may take a few days to update after dispatch, especially where multiple carriers are involved.

6. Customs, taxes, and import charges

For deliveries outside the dispatch country, customs duties, import VAT, handling fees, or other local charges may apply. Unless the website clearly states otherwise at checkout, such charges are the responsibility of the customer.

7. Address accuracy

Customers must provide a full and correct delivery address. We are not responsible for failed or delayed delivery caused by missing apartment numbers, incorrect postcodes, wrong countries, or incomplete contact details.

8. Delayed or missing orders

If your order is late or tracking has not updated for an unusual period, contact us at Support@Elqaire.com with your order number. We will review the issue with the fulfilment partner or carrier and advise on the next steps.

9. Split shipments

Orders containing multiple products may arrive in separate parcels. This can happen when products are prepared by different fulfilment partners or dispatched from different locations.